Global End User Systems Engineer

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The Global End User Systems Engineer will provide day-to-day administration and support for Citrix XenDesktop, XenApp and VMWare view. This will include installing, configuring and monitoring the environment.


  • Job Requirements

    •Maintain and support Windows images in Citrix and VMWare, as well as physical laptops and desktops
    •Implement, design and maintain Citrix XenDesktop, XenApp and VMWare View
    •Day to day support of moving end users from VMWare View to Citrix
    •Responsible for the XenDesktop, XenApps and VMWare production and disaster recovery environments, ensuring effective service delivery and adherence to installation standards, procedures and best practices, including those established by the world-wide IT department
    •Assist with development of procedures, policies and standards for virtual desktop and virtual applications, including maintenance and disaster recovery
    •Work well with the rest of the team to provide 3rd IT level assistance for Windows OS, mobile devices and software issues, SCCM, Images, End User security, mobile devices, patching and the overall End User Systems portfolio
    •Document operating procedures regarding all software, and configurations
    •Liaise with IT departments and vendors to support various requests
    •Maintain an in-depth knowledge of the hardware and software configuration, the application portfolio, procedures and practices
    •Ensure top quality IT services are attainable with available resources
    •Troubleshoot issues and escalate them to the appropriate internal or external service provider
    •Continuously contribute to the knowledge base of the IT team by updating them with new issues raised and new resolutions or interim workarounds found

    •Bachelor’s Degree with 5 years of related experience including responsibility managing and implementing Citrix XenDesktop and XenApp
    •Expertise in virtual environments, Microsoft operating systems and applications
    •In depth knowledge of large scale rollouts in an environment of 3000+ users
    •Ability to work independently
    •Strong oral and written communication skills
    •Excellent interpersonal skills
    •Ability to multitask in a fast paced environment
    •Experience working with employees at all levels including senior management
    •Good Judgment
    •Excellent organizational skills and strong attention to detail


  • Job Type:
    Full Time
  • Job CIty
    New York
  • Job State:
  • Job Zip Code
  • Job Posting Status:
  • Bullhorn ID
  • Resumes:
    Account manager email
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